Quality Customer Service

Target group

Everyone who experiences direct customer contact, either in person or electronically: hotels, restaurants, banks, retail stores, customer service agents, sales persons, etc.

Course Description

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service: the quality of your company’s service (or lack thereof) has an impact on both existing and potential
customers. During this highly interactive workshop participants learn about the elements of service and the importance of surpassing the basics to deliver a ‘WOW’ moment each time they interact with customers.

Quality customer service is, after all, a vital ingredient in a company’s ability to maintain profitability and continued success.

Course Overview: