Lead by Learning.
Wij zijn telefonisch bereikbaar tijdens kantooruren.
Maandag t/m Donderdag
10:00am tot 7:00pm
8:30am tot 5:30pm
Tel: (297) 588-0541
Quality Customer Service
Everyone who experiences direct customer contact, either in person or electronically: hotels, restaurants, banks, retail stores, customer service agents, sales persons, etc.
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service: the quality of your company’s service (or lack thereof) has an impact on both existing and potential
customers. During this highly interactive workshop participants learn about the elements of service and the importance of surpassing the basics to deliver a ‘WOW’ moment each time they interact with customers.
Quality customer service is, after all, a vital ingredient in a company’s ability to maintain profitability and continued success.
- The importance of customer service
- Getting to know your customer
- Managing expectations
- Effective communication
- What to do if something goes wrong: how to fix your mistakes